When it comes to developing an online grocery site, many grocers are hindered by the high-ticket investments involved, and let us be honest, the investments in an online shopping site do not always bring in more revenue. It is therefore no surprise that, grocers are not that keen on making major investments in their e-commerce businesses.
No other solutions could better solve the problem than enabling third-party selling and on-site advertisements – these are the two activities that could actually open up revenue streams. Shoalter’s Turnkey Solutions happen to boast everything your business needs in powering these features with optimal time-to-market.
Traditional land-based grocery store operators have to strike a tough balance between the range of products and the easiness of customers navigating in-store: smaller local grocery stores find it difficult to accommodate a wider range of SKUs to fulfill customer needs; while mega grocery stores have generated customer complaints around the difficulty in locating the exact product they were looking for.
Shoalter’s e-commerce platform solution possesses a strong set of features that allow customers/online users to look up the products they have in mind without a hitch, also, the digital platform could allow more products to be listed online than in local stores with relatively limited space, hence could effectively increase the average basket size and customer spending.
It has long been a customer pain point when it comes to in-store inquiry. There are times when the staff members are busy at the till or loading items, or the stores are simply just too big for staff members to be present everywhere - here comes the desperate customers who struggle to find an answer.
Shoalter’s solution offers an omni-channel communication experience for customers –live chat window, hotline queueing services, conversational AI chatbot, email or enquiry forms – all offered both in-app or on desktop web view. Enquiries from all sources of channels can be centralized onto one backend admin platform automatically for smooth diversion and monitoring of work among CS agents.
It is no doubt that the nature of conventional land-based grocery stores has always limited the basket sizes and sales volume, because sales generation would always count on the manual operation of the cashier staff and the amount a customer is able to carry home.
Shoalter Technology offers both Cloud and on-premises servers (hardware + set-up) that ensure smooth check-out for online orders to withstand critical traffic issues.
The traditional grocery buy/sell model implies that the operators are fully responsible for demand & supply forecasts and any costs on expired perishable goods. Besides the significant waste in expired perishables, product damage from transportation and shelf display are generating substantial expenses.
Shoalter’s e-commerce platform does not only fit first-party buy/sell business, it also enables third-party sales, where merchants are recruited to create their own virtual “store” on the e-commerce platform and merchants will split the workload by managing their own stock and product listings. This could greatly cut down on the operation cost for the platform operator.
Physical touch on the shelved items and shopping carts, the uncertainties of customers complying to social-distancing and hygiene protocol and the inevitable interaction between cashier staff all draw earnest concerns to the safety of the physical stores.
Shoalter’s solution does not only provide a turnkey solution for traditional grocers to go online in a safe and space-efficient manner, we also take care of your order fulfilment facilities, work flow procedures, last mile facilities and much more – all you would need to get an online shopping site up and running with incredible time-to-market.
The surged demand for grocery products has indeed put immense pressure on the supply chain of the local grocery stores. The dilemma lies between stocking up enough inventory for the demand and not having enough space to store inventory properly – space limitation in local stores is the culprit of this problem.
Shoalter’s solution does not only provide a turnkey solution for traditional grocers to go online in a safe and space-efficient manner, we also take care of your order fulfilment facilities, work flow procedures, last mile facilities and much more – all you would need to get an online shopping site up and running with incredible time-to-market.
- The Core Digital Platforms
- Comprehensive Backend Systems
- IT Hardware
- Automated Fulfillment Equipment
- Facilities for Last Mile Delivery
- User Training and Help Desk Support
- On-going System Maintenance
- 24/7 System Monitoring
The software we built had been proven to be efficacious and attending to every aspect of an online marketplace.
We incorporate state-of-art technologies into the hardware designs of our automated warehouse.
Every business process, operation logic and automation algorithm involved are the fruits of the Group’s 7-year
e-commerce experience.
We will not just call it a day after the initial set-ups, subsequent support on software enhancement and hardware maintenance will also be provided.
