A blend of last mile modes is the key to attract and retain your customers.

Last Mile Solution

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What capabilities are included

First Party Delivery
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From truck design, route planning quality monitoring measures to fleet management

Third Party Logistics
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Integration with various logistics providers

• Flow: Merchants → 3rd Party Logistics → Customers

• Available to opt-in HKTVmall fleet. (For selected regions only)

1-Hour Delivery
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A potent workflow design accompanied with a Delivery Rider App SDK to enable the 1-Hour Delivery service

Physical Store Pick up Network
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A full-fledged system function that could integrate with physical store network and self-serviced storage lockers as order pick-up points. To form a complete undertaking,
a Store App SDK is also available to enable in-store stockroom management and customer signage upon the pick-up of the orders.

Last Mile Flow

Items in an order are consolidated and sorted according to delivery route through automated robotics.
Parcels are transported by efficiently managed trucks with optimized routes, cabin temperature and humidity monitored.
Order is routed to customer’s home / office or self pick-up points, including self-operated O2O shops, retail partner shops and e-lockers.

HKTVmall’s Last Mile Solution

Online-to-Offline Strategy Incorporated

HKTVmall first adopted its O2O strategy in 2016, within only 4 years’ time, the number of offline locations has surged to 149 in total

71

branded stores

38

partner pick-up points

40

self-serviced storage locker locations

Such surge in physical locations reflected the market needs and success of Shoalter’s O2O strategy, where the company:

Uses physical locations as online order pick-up points, which not only lowered logistic costs, but also could serve the needs of customers who could not receive orders at their addresses;

Established the spot as a retail store and opened up another revenue stream;

Rewarded customers at the store with loyalty points which could only be redeemed online, bringing more traffic back to the online platform;

Made the ubiquitous branded physical stores a front-face customer service channel and also an advertisement for brand awareness.

Why Shoalter Technology ?

Robust Software

The software we built had been proven to be efficacious and attending to every aspect of an online marketplace.

Exceptional Hardware Installation

We incorporate state-of-art technologies into the hardware designs of our automated warehouse.

Technical Know-How

Every business process, operation logic and automation algorithm involved are the fruits of the Group’s 7-year
e-commerce experience.

Ongoing Support & Maintenance

We will not just call it a day after the initial set-ups, subsequent support on software enhancement and hardware maintenance will also be provided.

Why Shoalter Technology ?

Robust Software

The software we built had been proven to be efficacious and attending to every aspect of an online marketplace.

Why Shoalter Technology ?

Exceptional Hardware Installation

We incorporate state-of-art technologies into the hardware designs of our automated warehouse.

Why Shoalter Technology ?

Technical Know-How

Every business process, operation logic and automation algorithm involved are the fruits of the Group’s 7-year e-commerce experience.

Why Shoalter Technology ?

Ongoing Support & Maintenance

We will not just call it a day after the initial set-ups, subsequent support on software enhancement and hardware maintenance will also be provided.

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